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BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
equipment that is required to interact with
the platform and personal online account.
Further details about the Service are
included in Annex 1.
“Premises” means the location of the
Equipment.
2. THE SERVICE
The Service is designed to allow you to
manage the Premises locally or remotely
and reduce the risk of loss or damage to
the Premises or Equipment, so far as
reasonably possible. The Service is
intended for consumer home use and is
described in more detail in Annex 1 The
Schedule of Service.
3. DURATION
This Contract begins when you first pay
for the Service or when you register for
the Service, whichever is earlier. The
Contract will continue until terminated in
accordance with these Conditions. Please
see paragraphs 12, 13, 14 and 16 for
details of when this Contract may be
terminated.
You can register the Service by
telephone, fax or online at
www.myhomemonitoring.bt.com
after purchasing your Equipment.
This will activate the Service.
4. OUR COMMITMENT
When we provide the Service to you we
will use the reasonable skill and care of a
competent telecommunications service
provider.
5. GETTING STARTED
You will need to have access to
telecommunications services to access
and use the Service. This is described
in more detail in the Service Schedule
attached hereto. This Contract does
not include the provision of
telecommunications services necessary
to connect to the Service or obtain access
to the Internet.
6. MAKING SURE THE SERVICE IS SECURE
6.1 If you are issued with a set of temporary
log in names you have the opportunity to
change them. These are essential for the
secure use of the Service so you must
ensure that they are kept confidential,
secure and are used in accordance with
all relevant instructions.
6.2 If we think there is likely to be a breach of
security or misuse of the Service we may:
(a) change your password; and / or (b)
suspend log in name and password
access to the Service (please also see
paragraph 13). We will notify you that
we have done this.
6.3 If you think that any log in name or
password has become known by someone
not authorised to use it, or if any
password is being or is likely to be used in
an unauthorised way, you must inform us
immediately, by calling BT Home
Monitoring Support on 0870 240 1979.
6.4 If any of the information you give to Us
when you sign up for the Service changes,
including any changes to your payment
details, you must inform Us immediately.
7. THINGS WE MAY HAVE TO DO
7.1 We may need to temporarily suspend
part of the Service for operational reasons
(e.g. for maintenance or upgrades),
but before we do we will give you as much
notice as we can. We will endeavour to
restore the Service as soon as possible
after any suspension.
7.2 We may have to alter code or access
numbers or technical specification
associated with the Service for operational
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SECTION 8