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Processing ended with return code 16
General error 7 occurred (errno 0)
Service coordinator responsibilities
It is your responsibility to provide a service coordinator for InfoPrint XT. The
service coordinator must be a knowledgeable Windows system support person.
The service coordinator does these tasks:
v Screens all on-site problems before reporting them to make sure that the
problem is not a result of an operator error. The coordinator uses the
troubleshooting information in this publication to do diagnostic tasks and
corrects any condition that the troubleshooting information addresses. The
coordinator also makes sure that the problem is not a previously reported
problem.
v Establishes the severity for a reported problem using the severity definitions that
the next topic lists.
v Assists technical-support representatives in analyzing new problems.
v Applies and verifies fixes that InfoPrint Solutions Company supplies. The
service coordinator tests all fixes before releasing them to their production
environment.
Determining problem severity
InfoPrint Solutions Company supplies fixes for all valid defects in InfoPrint XT. A
technical-support representative and your service coordinator assign a severity to
each valid defect using this criteria:
Severity 1
Function is inoperable.
Severity 2
Function is operable, but has severe restrictions.
Severity 3
Function is operable with minor impact, or a work-around is available.
Severity 4
Function is operable with little or no impact.
Placing a service call
To report a problem, call 1-800-IBM-SERV. Make sure that you have the customer
number for your account available. The program identification (PID) for InfoPrint
XT is 5799-RZA and the component ID is 5799RZA00.
Determining the version of InfoPrint XT
To determine the version of the InfoPrint XT software:
1. Click Start→Control Panel→Add or Remove Programs.
2. After the list of programs displays, select the entry for InfoPrint XT and then
click the support information link.
Chapter 7. Troubleshooting InfoPrint XT 91