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to convert the job. When it cannot complete the conversion, InfoPrint
Manager changes the status of the job to held and does not print any of
the job. You can issue these commands to do diagnostic tests if nothing
prints for the job:
v Determine whether InfoPrint Manager still has control of the job and
determine the job number for the job. Enter:
pdls -f "job-name=jobname"
jobname is the actual name of the job. If the job exists, InfoPrint Manager
returns information that is similar to this:
51 skye_289100001 jobname held 1 skye-ld
Note: If you do not know the name of the job, you can enter the
command:
pdls | more
If many jobs exist on the system, you can use the spacebar to
advance through the list to locate a specific job. When you locate
the job, make note of the number in the first column.
v Determine the document format of the job by entering the pdls
command and specifying the job number. For example, if the job number
is 51, enter:
pdls 51
InfoPrint Manager returns information that is similar to this:
Current Intervening Destination Destinations
Job ID Name State Jobs Requested Assigned
--- -------------- -------- ------- ----------- ----------- ------------
51 skye_289100001 jobname held 1 skye-ld
Document Document File
Number Format State Name
-------- --------- -------- -------
1 line-data jobname
The Format field identifies the value of the document-format attribute.
v Determine the reason for the job state. Enter:
pdls -r job-state-reasons 51
InfoPrint Manager returns information that is similar to this:
skye_289100001: job-state-reasons = rip-failed
job-hold-set
In this example, the value rip-failed indicates that InfoPrint Manager
tried to do the conversion because the document format was a value
other than lcds or metacode, which a Xerox job requires. For
descriptions of any values returned for the job-state-reasons job
attribute, see InfoPrint Manager: Reference, S544-5475.
Is
the actual destination enabled?
The actual destination must be enabled and ready to accept jobs. You can
issue this command to determine if the actual destination is enabled:
pdls -c destination adestname
If it is not enabled, you can issue this command to enable it:
pdenable -c destination adestname
Chapter 7. Troubleshooting InfoPrint XT 85
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