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HELIX DN9848E Remote Control Software
User Guide
31
3.5.3 Troubleshooting
If you can’t get online using the online buttons
If you are having difficulty setting units online, using either the
button (in unit’s main
workspace) for a single unit or the
global button (towards the bottom left-hand side of the
screen) for all the units, try reloading the .ktg file. If required, save the file first.
If this does not solve the problem, try restarting Elgar.
If online communication cannot be established, check the following:
• Cabling and power connections are in place.
• Network communications are operating correctly, refer to section 11.3.4.