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CONTACTING TECHNICAL SUPPORT
PLEASE,
Before you call Technical Support, be sure you:
¥ READ THE INSTRUCTIONS!
¥ Check all wiring connections.
¥ Determine that the power supply and/or backup battery are supplying proper
voltages.
¥ Verify your programming information where applicable.
¥ Note the proper model number of this product, and the version level (if known)
along with any documentation that came with the product.
¥ Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll-Free FAX. Please include your return FAX number. You will
receive a reply within 24 hours. You may also contact Technical Support via modem to ATLISÐBBS,
Technical Support's Electronic Bulletin Board System. Replies are posted within 24 hours.
East Coast Technical Support: 1Ð800Ð645Ð7492 (8 a.m.Ð6 p.m. E.S.T.)
West Coast Technical Support: 1Ð800Ð458Ð9469 (8 a.m.Ð5 p.m. P.S.T.)
Technical Support FAX Number: 1Ð800Ð447Ð5086
ATLISÐBBS Electronic Bulletin Board System: 1Ð516Ð496Ð3980
(1200 Ð 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS FAX Ð Automated Fax Retrieval System:Ê1Ð800Ð573Ð0153
ÊÊ 1Ð516Ð921Ð6704/Ext. 1667
ADEMCO World Wide Web Page: HTTP//: WWW. ADEMCO. COM
INTERNET E-Mail Address: Ademco_Tech_SPRT @ AdemcoÐ165 . Ademco . com