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Warranty & Service
Limited Warranty:
Princeton Instruments, a division of Roper Industries, Inc. ("Princeton Instruments",
"us", "we", "our") makes the following limited warranties. These limited warranties
extend to the original purchaser ("You", "you") only and no other purchaser or
transferee. We have complete control over all warranties and may alter or terminate any
or all warranties at any time we deem necessary.
Basic Limited One (1) Year Warranty
Princeton Instruments warrants this product against substantial defects in materials and /
or workmanship for a period of up to one (1) year after shipment. During this period,
Princeton Instruments will repair the product or, at its sole option, repair or replace any
defective part without charge to you. You must deliver the entire product to the Princeton
Instruments factory or, at our option, to a factory-authorized service center. You are
responsible for the shipping costs to return the product. International customers should
contact their local Princeton Instruments authorized representative/distributor for repair
information and assistance, or visit our technical support page at
www.princetoninstruments.com.
Limited One (1) Year Warranty on Refurbished or Discontinued
Products
Princeton Instruments warrants, with the exception of the CCD imaging device (which
carries NO WARRANTIES EXPRESS OR IMPLIED), this product against defects in
materials or workmanship for a period of up to one (1) year after shipment. During this
period, Princeton Instruments will repair or replace, at its sole option, any defective
parts, without charge to you. You must deliver the entire product to the Princeton
Instruments factory or, at our option, a factory-authorized service center. You are
responsible for the shipping costs to return the product to Princeton Instruments.
International customers should contact their local Princeton Instruments
representative/distributor for repair information and assistance or visit our technical
support page at www.princetoninstruments.com.
XP Vacuum Chamber Limited Lifetime Warranty
Princeton Instruments warrants that the cooling performance of the system will meet our
specifications over the lifetime of an XP style detector (has all metal seals) or Princeton
Instruments will, at its sole option, repair or replace any vacuum chamber components
necessary to restore the cooling performance back to the original specifications at no cost
to the original purchaser. Any failure to "cool to spec" beyond our Basic (1) year limited
warranty from date of shipment, due to a non-vacuum-related component failure (e.g.,
any components that are electrical/electronic) is NOT covered and carries NO
WARRANTIES EXPRESSED OR IMPLIED. Responsibility for shipping charges is as
described above under our Basic Limited One (1) Year Warranty.