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Warranty & Service 101
Owner's Manual and Troubleshooting
You should read the owner’s manual thoroughly before operating this product. In the
unlikely event that you should encounter difficulty operating this product, the owner’s
manual should be consulted before contacting the Princeton Instruments technical
support staff or authorized service representative for assistance. If you have consulted
the owner's manual and the problem still persists, please contact the Princeton
Instruments technical support staff or our authorized service representative. See Item 12
in the following section of this warranty ("Your Responsibility") for more information.
Your Responsibility
The above Limited Warranties are subject to the following terms and conditions:
1. You must retain your bill of sale (invoice) and present it upon request for service
and repairs or provide other proof of purchase satisfactory to Princeton
Instruments.
2. You must notify the Princeton Instruments factory service center within (30)
days after you have taken delivery of a product or part that you believe to be
defective. With the exception of customers who claim a "technical issue" with
the operation of the product or part, all invoices must be paid in full in
accordance with the terms of sale. Failure to pay invoices when due may result
in the interruption and/or cancellation of your one (1) year limited warranty
and/or any other warranty, expressed or implied.
3. All warranty service must be made by the Princeton Instruments factory or, at our
option, an authorized service center.
4. Before products or parts can be returned for service you must contact the
Princeton Instruments factory and receive a return authorization number (RMA).
Products or parts returned for service without a return authorization evidenced
by an RMA will be sent back freight collect.
5. These warranties are effective only if purchased from the Princeton Instruments
factory or one of our authorized manufacturer's representatives or distributors.
6. Unless specified in the original purchase agreement, Princeton Instruments is not
responsible for installation, setup, or disassembly at the customer’s location.
7. Warranties extend only to defects in materials or workmanship as limited above
and do not extend to any product or part which:
has been lost or discarded by you;
has been damaged as a result of misuse, improper installation, faulty or
inadequate maintenance, or failure to follow instructions furnished by us;
has had serial numbers removed, altered, defaced, or rendered illegible;
has been subjected to improper or unauthorized repair;
has been damaged due to fire, flood, radiation, or other "acts of God" or
other contingencies beyond the control of Princeton Instruments; or
is a shutter which is a normal wear item and as such carries a onetime only
replacement due to a failure within the original 1 year Manufacturer
warranty.
8. After the warranty period has expired, you may contact the Princeton
Instruments factory or a Princeton Instruments-authorized representative for
repair information and/or extended warranty plans.
9. Physically damaged units or units that have been modified are not acceptable for
repair in or out of warranty and will be returned as received.