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88 APPENDIX A: TROUBLESHOOTING
There is a problem with the installation of the Enterprise OS Upgrade
Utilities. The location of the Enterprise OS Upgrade Utilities was not added
to the path environment variable or the directory does not contain all the
required programs.
Meaning: The installation process cannot find the utilities because it does not
know where to look for them.
Action: Check that a location for the utilities was specified in the path
environment variable.
There is a problem with the installation of the Enterprise OS Upgrade
Utilities. The version numbers of the Enterprise OS Upgrade Utilities are
not consistent.
Meaning: The bcmdiagnose utility has assumed that the version of the
Enterprise OS Upgrade Management Utilities in bcmcommon.sh is
correct and has checked that each executable utility has the same
version number. At least one utility is different.
Action: Check that you have specified version number for the utilities you are
installing correctly.
Determining
Connectivity
Pinging <IP address>
Meaning: This is an introductory message that appears when the utilities are
attempting to reach a bridge/router with an IP address specified on
the command line.
Action: None.
The NETBuilder did not respond to a ping. Make sure the IP address or host
name is correct and that the NETBuilder is reachable via IP.
Meaning: The device that the utilities were trying to reach did not respond.
Action: Ensure the device can be reached using IP.
The NETBuilder responded to ping.
Meaning: The device which was specified in the IP address is reachable.
Action: None.
Validating the SNMP
Service Configuration
Testing SNMP read access
Meaning: This is an introductory message. Check to see if the SNMP Service is
active on the bridge/router.
Action: None.
The NETBuilder is not responding to SNMP get requests. Ensure that the
SNMP Service is configured on the NETBuilder and that you have read and
write access via SNMP. Also check the values of the community strings in
the /etc/snmp.cfg file. They should match the NETBuilder’s SNMP
community strings.
Meaning: The bcmdiagnose utility has attempted to verify whether the
bridge/router specified by the <IP address> value has been configured.
Action: Configure the SNMP server on your bridge/router to allow read access
to your network management station. See the Network Management
chapter in Using NETBuilder Family Software.