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Digital Monitoring Products XR500 Series Canadian Programming Guide
72
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23.13 Common Keypad Messages
There are several common keypad messages that the keypad displays to inform the technician and
end-user.Thecommonmessagesaredescribedbelow.Possiblesolutionsarealsoprovided.
Message Meaning Possible Solutions
INVALID AREA
The user has attempted a door access for an
area they are not assigned.
Change the user access areas if access to
the area is needed. If access is not needed,
the user cannot enter the area.
INVALID CODE
The user code you entered is not recognized
by the system.
Check the user code and try again.
INVALID PROFILE
A user attempted a function that is outside of
the assigned prole.
Check the user prole settings.
INVALID TIME
A user code assigned to a specic schedule has
entered outside of the valid schedule.
See Schedules and User Codes.
ENTER 2ND CODE
The area you are attempting to disarm or
access is a Two Man Area.
A second and different user code must be
entered.
CLOSING TIME
The scheduled has expired but the area is not
armed.
Users still on the premise should arm the
system or extend the schedule to a later
time.
LATE TO CLOSE
The system was not armed at its scheduled
closing time.
Users still on the premise should arm the
system or extend the schedule to a later
time.
FAILED TO EXIT
A user assigned the anti-passback option has
attempted to re-enter an area from which they
did not exit properly.
The user must exit the area through the
proper door. If not possible, your system
administrator should select the Forgive
option in the User Codes menu.
AC TROUBLE The system is not getting proper power. Check that all AC connections are good.
BATTERY TROUBLE The battery is either low or missing.
Check that the battery connections are good
and the battery is still good.
PHONE LINE 1
TROUBLE
There is trouble with the phone line
supervision.
Plug in the phone line.
SYSTEM TROUBLE or
SERVICE REQUIRED
There is a problem with one or more
components in the system.
Make sure the J16 jumper is removed from
the panel. Make sure there is not a short or
open condition on the green data wire to the
keypad. You may also need to check that all
of the keypads and expansion modules on
the bus are good.
SYSTEM BUSY
The system is performing another task with a
higher priority.
Wait a few moments for the system to
complete the task. Make sure the J16
jumper is not on the panel. If the message
displays for a long period of time, the
processor could be locked up.
4-WIRE BUS TROUBLE
There is not a supervised device on the bus. Program a device to be supervised.
There is low voltage or an open yellow wire. Make sure all wires are connected.
Two devices share the same address.
Program one of the devices to a unique
address.
TRANSMIT FAIL
The panel has attempted to communicate
with the central station 10 times and has not
succeeded.
Verify your communication type, account
number, and phone number. Make sure the
telephone line is connected and working
properly.
NON-POLLED
ADDRESS
The device is not set to DOOR, KEYPAD or
FIRE in Device Setup during programming.
Program the device as DOOR, KEYPAD or
FIRE in Device Setup.
ENTER CODE (to
enter Programming)
A lockout code has been programmed for the
panel.
Enter the lockout code.
WIRELESS TROUBLE
The panel is unable to communicate with the
wireless receiver.
Verify the receiver is properly connected to
the panel. Verify the correct House Code is
programmed in System Options.
The wireless receiver is missing.