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Integrating SAP R/3 and Data Protector
Troubleshooting
Chapter 2214
Troubleshooting
This section lists general checks and verifications plus problems you
might encounter when using the Data Protector SAP R/3 integration.
For general Data Protector troubleshooting information, see the HP
OpenView Storage Data Protector Troubleshooting Guide.
Before You Begin
✓ Ensure that the latest official Data Protector patches are installed.
See the online Help index: “patches” on how to verify this.
✓ See the HP OpenView Storage Data Protector Product
Announcements, Software Notes, and References for general Data
Protector limitations, as well as recognized issues and workarounds.
✓ See http://www.hp.com/support/manuals
for an up-to-date list of
supported versions, platforms, and other information.
General Troubleshooting
Data Protector reports “12:8422” error when using Data
Protector Oracle integration after an upgrade of Oracle8i to
Oracle9i
Problem After Oracle8i is upgraded to Oracle9i, the following error is returned
during the configuration of Oracle instance or during the backup:
*RETVAL*8422
Action Rename the Oracle8i svrmgrl binary to something else so that Data
Protector will not find it. The Oracle upgrade process from Oracle8i to
Oracle9i does not remove the Oracle8i svrmgrl binary, rather it changes
its permissions. Once the svrmgrl binary is renamed, Data Protector
will use Oracle9i sqlplus, as it should, to complete the operations
correctly.