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Integrating SAP R/3 and Data Protector
Troubleshooting
Chapter 2222
Backup fails at the beginning with the message “Internal heap
ERROR 17112”
Problem When using SAP 4.6D kernel on HP-UX 11.11, backup fails immediately
after it was started due to a BRBACKUP core dump. A line similar to the
following can be found at the beginning of the message:
Internal heap ERROR 17112 addr=0x800003ffff7f3660
Action 1. Login to the SAP server as the user who is owner of the backup
specification.
2. Run the command
env | grep NLS_LANG
The output is similar to the following:
NLS_LANG=AMERICAN_AMERICA.US7ASCII
3. Add the NLS_LANG variable to the backup specification. For more
details, see “Setting, Retrieving, Listing, and Deleting Data Protector
SAP R/3 Configuration File Parameters Using the CLI” on page 161.
4. Restart the backup.
Restore Problems
At this stage, you should have performed all the verification steps
described in the previous sections. After this, proceed as follows:
1. Verify that a backup object exists on the backup media and in
the IDB:
This can be done by executing the command
<Data_Protector_home>\bin\omnidb -SAP "<object_name>"
-session "<Session_ID>" -media
on the SAP R/3 Database Server system.
The output of the command lists detailed information about the
specified backup object, session IDs of the backup sessions containing
this object, and a list of the media used.
For detailed syntax of the omnidb command, run:
<Data_Protector_home>\bin\omnidb -help