Panasonic AW-HE130W Home Security System User Manual


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Symptom Cause and solution Reference pages
The web setting screen cannot be
accessed
• Has a LAN cable of category 5 or above been connected to the LAN connector
for IP control <LINK/ACT>?
P.@@toP.@@
• Is the <LINK> LED of the LAN connector for IP control <LINK/ACT> lit?
→ Ifitisnotlit,itmeansthatsomethingiswrongwiththeconnectiontotheLANor
thatthenetworkattheconnectiondestinationisnotworkingproperly.
ChecktheLANcablefordefectivecontacts,andcheckthewiring.
P.@@toP.@@
• Is the power on?
→ Iftheunit’sstatusdisplaylampisofforlightsuporange,itmeansthattheunit’s
powerisnoton.
P.@@
• Has a valid IP address been set in the unit? P.@@toP.@@
• Has the wrong IP address been accessed?
→ Checktheconnectionsbyfollowingthestepsbelow.
UsingtheWindowscommandprompt:>ping[IPaddresswhichhasbeensetin
thecamera]Areplyreturnedfromtheunitsignifiesthattherearenoproblemsin
operation.
  Ifareplyisnotreceived,tryfollowingoperation:
•Reboottheunit,andwithin20minuteschangetheIPaddressusingtheEasyIP
SetupSoftware.
–––
• Has 554 been set as the HTTP port number?
→ Useanyportnumber,exceptforthenumbersbelowwhichareusedbytheunit,for
theHTTPportnumber.
20,21,23,25,42,53,67,68,69,110,123,161,162,554,995,10669,10670,
59000to59999,60000to61000
P.@@
The web setting screen cannot be
accessed
• Has the same IP address setting been used for another device?
Is there a lack of consistency between the address set and the network subnet at
the installation destination?
→ [When the personal computer is connected to the unit within the same
subnet]
  HavetheIPaddressesoftheunitandpersonalcomputerbeensettothesubnet
sharedbytheunitandcomputer?Hasthe“Useproxyserver”settingbeenselected
bythewebbrowser?
Whenaccessingtheunitwithinthesamesubnet,itisrecommendedthattheunit’s
addressbesettothe“Removefromproxy”address.
–––
→ [When the unit and personal computer are connected to different subnets]
  Hasthewrongsettingbeenselectedasthedefaultgatewaysettingfortheunit?
P.@@
The settings on the web setting
screen are not updated or displayed
properly
For Windows:
• Press the [F5] key on the keyboard of the personal computer to request that the
settings be acquired.
For Mac:
• Press the [Command] + [R] key on the computer's keyboard to request that the
settings be acquired.
–––
• Perform the following to delete the temporary Internet files.
For Windows:
A Select[Tools]-[InternetOptions]inInternetExplorer.
B Clickthe[General]tab,andclickthe[Delete]buttonunder[Browsinghistory].
C Inthe[DeleteBrowsingHistory]screen,selectthe[TemporaryInternetFiles]
checkbox,andthenclick[Delete].
D Clickthe[OK]button.
For Mac:
A Select[Safari]-[EmptyCache]inSafari.
B Click[Empty]inthe[Areyousureyouwanttoemptythecache?]pop-upscreen.
–––
For Windows:
• If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, IP images may not appear in the
web setting screen.
→Performthefollowing.
  A Select[Tools]-[InternetOptions]inInternetExplorer.
  B Clickthe[General]tab,andclickthe[Settings]buttonunder[Browsinghistory].
  C Inthe[TemporaryInternetFilesandHistorySettings]dialogbox,selectthe
[EverytimeIvisitthewebpage]optionunder[Checkfornewerversionsof
storedpages].
  D Clickthe[OK]button.
–––
• The unit’s ports may be filtered by the firewall or other function of the anti-virus
software.
 →ChangetheHTTPportnumberoftheunittoaportnumberthatwillnotbefiltered.
–––
114 115
Troubleshooting (continued)
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