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Crestron CLS-C6RF iLux
™
Integrated Lighting System w/infiNET
™
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CLS-C6RF Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Improper MNET ID
used.
Verify that the keypad’s MNET ID
matches the MNET ID in the software
program.
Unit is not receiving line
power.
Verify that the unit is properly
connected to the power line and that
the circuit breaker is closed.
Loads are not
connected.
Verify that the loads are operational
and that they are connected to the
CLS-C6RF unit.
Unit does not function.
Unit is not
communicating with the
C2N-MNETGW.
Open Crestron Toolbox and select the
Network Device Tree. Expand the tree
until the gateway to be managed is
selected.
Right-click the MNET ID of the selected
gateway to open the sub-menu and
select Functions | MNET Gateway….
If the keypad is not listed, acquire the
device to the infiNET network (refer to
“Display/Set MNET ID Of This Unit (id)”
which starts on page 21).
Loads turn on and off,
but do not dim.
Wrong load type
settings.
Correct load type settings.
Lights flicker at low
levels.
Incorrect low-end limit
setting.
Change low-end limit setting.
In a multi-unit room
configuration,
commands from a
remote IR controller
cause loads to cut to
their settings rather
than fade.
More than one iLux unit
picking up IR
command.
Disable IR function on all but one unit.
Motion detector does
not function.
Occupancy sensor
function is not enabled.
Use iLux Designer or front panel setup
function to enable occupancy sensor.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do so
could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators
).
Operations Guide - DOC. 6418A iLux
™
Integrated Lighting System w/infiNET
™
: CLS-C6RF • 39