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VideoJet 8008 / VideoJet 8004 | Installation and Operating Manual
EN | 141
Bosch Security Systems | 2006-07 | V1.5 Appendix
Appendix 8
Troubleshooting
If you cannot resolve a fault, please contact your supplier or systems integrator
or go directly to Bosch Security Systems Customer Service.
The version numbers of the internal processors can be viewed on a special
page. Make a note of this information before contacting Customer Service.
– In the address field of the browser, enter /version.htm after the unit's
IP address (for example 192.168.0.88/version.htm).
– Write down the information or print out the page.
The following table is intended to help you identify the causes of malfunctions
and correct them where possible.
Malfunction Possible causes Solution
No connection
between the unit and
terminal program.
Incorrect cable connections. Check all cables, plugs, contacts
and connections.
The computer's serial
interface is not connected.
Check the other serial interface.
Interface parameters do not
match.
If necessary select a different
interface and make sure that the
computer's interface parameters
match those of the unit. Try the
following standard parameters:
19,200 baud, 8 data bits, no parity,
1 stop bit. Next, disconnect the unit
from the power supply and
reconnect it again after a few
seconds.
No image
transmission to
remote station.
Camera error. Connect local monitor to the
camera and check the camera
function.
Faulty cable connections. Check all cables, plugs, contacts
and connections.