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138 SSCI - Suburban Surgical Company, Inc.
Chapter 6 - Troubleshooting
Returning the
Intensive Care Unit
for Repairs
RMA Numbers
Packing and
Shipment
Page numbers shown in the Remedial Action sections direct you to
step-by-step directions on replacing specific parts. Refer to
Chapter 5, Repairs and Replacements.
If your Intensive Care Unit must be returned to SSCI for repairs,
refer to Returning the Intensive Care Unit for Repairs below for
directions.
If your Intensive Care Unit should require return to SSCI for
repairs, discuss the problem with one of our Customer Service
Representatives. Obtain an RMA number (Return Merchandise
Authorization) from him before shipping the unit back.
Note: SSCI will not accept merchandise returned without an
RMA number.
If you were able to keep the shipping carton, repack the unit into
the carton. Shipping the unit securely mounted to a pallet would be
a good idea.
If the shipping carton is not available, package the unit securely in a
suitable container. Ship documentation with the unit including:
Destination
RMA Number
Your name, company and address
Your telephone number
A description of the reason for returning the base
CAUTION: When working with oxygen, Sodalime, or
the fuel cell, observe the cautions listed under Safety
on Pages 3 and 4 in Chapter 1. When working with
electrical components or wiring, make sure the main
on/off switch is Off and the power cord un-plugged.
WARNING: Do not attempt to work on or dis-
assemble the cooling unit as it contains MP39
refrigerant gas under pressure. If service is required
on the unit, call SSCI Customer Service at 1-800-323-
7366, or a certified refrigeration serviceman.
Safety Reminder