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© Copyright IBM Corp. 2003. All rights reserved. 3
Chapter 1. Remote Control sessions
overview
System administrators often need to manage servers or workstations in distant
secure locations — for example, in an outsourcing project. If a problem on one of
these machines requires attention, the administrator traditionally has two
options: try to resolve the problem over the telephone with an authorized person
(with a high chance of miscommunication); or relocate to the user’s location for
problem determination (which is often impractical). IBM Tivoli Remote Control
allows an administrator to control the keyboard and mouse input and monitor the
display output of a remote machine even in zones protected by any kind of
network controlling process like firewalls. In addition, the administrator can just
monitor, reboot the PC, or transfer files in a really simple way.
In this chapter we cover the following topics:
Business perspectives for a solution using IBM Tivoli Remote Control across
firewalls
An overview of the IBM Tivoli Remote Control functionality
A detailed description of the IBM Tivoli Remote Control components that will
help to manage machines inside secure areas
A detailed description of each type of communication used to exchange
information between the different zones
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