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© Copyright IBM Corp. 2003. All rights reserved. 141
Chapter 5. Troubleshooting techniques
IBM Tivoli Remote Control 3.8 aims to establish remote control session across
firewalls using the Remote Control Proxy technology. While the systems
administrator can perform many tasks relatively easy, the code Tivoli provides to
achieve those tasks is extraordinarily complex. With the solid foundation of the
Tivoli Management Framework, this complexity can remain largely masked from
the administrator. However, with such a sophisticated set of products, there will
be occasions when those designing, testing, and implementing Tivoli solutions
will encounter situations that are not resolved by reference to product manuals
alone.
In problem-solving situations, you need to understand what is going on between
the product components, what messages and trace output means, and what
extra actions you can take to try to resolve a problem.
The following troubleshooting topics are discussed in this chapter:
Generic problem determination outline
– Session startup with emphasis on Framework, Tivoli Firewall Security
Toolbox, and RC Proxies problem determination processes
– Session management
– Standalone environment
Troubleshooting Remote Control Proxies examples
Troubleshooting firewall information
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