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Chapter 5. Troubleshooting techniques 143
The following sections show a series of flows that represent the fundamental
steps you need to perform for troubleshooting issues when establishing Remote
Control sessions through the firewall, from the time you click the Run button of
the Remote Control Tool, to the time the session between the RC Controller and
the RC Target is established.
Endpoint problem determination process
Before starting the problem determination, we recommend that you follow these
steps in order to have a clear picture of what is going wrong:
1. Set the lcfd debug level to 3 on the Endpoint by editing the last.cfg file and by
changing the log_threshold parameter to 3. You need to restart the service.
2. Set the Gateway level to 7 by entering the following commands:
wgateway [Gateway label] set_debug_level 7
wgateway [Gateway label] restart
Figure 5-1 defines the most common steps used to isolate Endpoint connection
problems. These checks must be made first, because if the Endpoint faces
connection problems, the Remote Control session will never start at all.