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© Copyright IBM Corp. 2003. All rights reserved. xv
Preface
System administrators and help desk personnel sometimes need access to
remote PCs in order to resolve problems and assist users with important
business applications. Most organizations will, at some point, need to expand
their management of systems from their regular systems management
environment to those that exist on the other side of firewalls. Tivoli® Remote
Control allows a system administrator to control the keyboard and mouse input
and monitor the display output of a remote machine, independently of the firewall
architecture.
This book presents a concise documentation of known requirements for
implementing the IBM Tivoli Remote Control 3.8 across firewalls.
This IBM® Redbook will prove invaluable for Tivoli system administrators and
Tivoli designers and firewall administrators planning, designing, implementing,
and operating a Remote Control environment that involves firewalls. The results
from a variety of test scenarios are presented along with tabulated firewall
configuration requirements for the various components involved in such solution.
The team that wrote this redbook
This redbook was produced by a team of specialists from around the world
working at the International Technical Support Organization, Austin Center.
Edson Manoel is a Software Engineer at the IBM Corporation, International
Technical Support Organization (ITSO), Austin Center, working as an IT
Specialist in the Systems Management area. Prior to joining the ITSO, Edson
worked in the IBM Software Group as a Tivoli Technology Ambassador and in
IBM Brasil Professional Services Organization as a Certified IT Specialist.
He was involved in numerous projects, designing and implementing systems
management solutions for IBM customers and Business Partners. Edson holds a
BSc degree in Applied Mathematics from Universidade de Sao Paulo, Brazil.
Francesca Balzi is a Tivoli Software Engineer at the IBM Tivoli Software
Laboratory, in Italy. She has 7 years of experience in Customer Support. Her
areas of expertise include problem determination and source identification in the
client-server environment. She is currently performing Level 2 support for the
EMEA Geo on IBM Tivoli Remote Control and IBM Tivoli Configuration Manager.