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152 IBM Tivoli Remote Control Across Firewalls
Figure 5-3 RC Proxy problem determination flow
Are RCTP+RCCP
serv. started ?
Start RCTP
+RCCP
Services
Could RCCP
contact RCTP ?
Check
rcproxy.log
End
Contact IBM
Customer
support
rcproxy.log
lcfd.log
remcon.log
remcon.trc
rcproxy.cfg
rcproxy.route
rc_def_proxy
Could RCC
contact RCTP ?
Check
remcon.log
remcon.trc
rcproxy.log
Could RCC
contact RCTP ?
Could RCCP
contact RCT ?
Check
remcon.log
remcon.trc
rcproxy.log
Could RCCP
contact RCT ?
Check
Firewall
rules & DNS
Could RCCP
contact RCTP ?
Yes
No
Yes
Yes
No
No
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
RC Proxy
Trouble-
shooting
Are RCTP+RCCP
serv. started ?
No
Is eqnrsmai
started ?
Is eqnrcmai
started ?
Check
lcfd.log
pcremote
traces
Is eqnrcmai
started ?
Yes
No
Yes
Yes
Check
lcfd.log
pcremote
traces
Is eqnrsmai
started ?
No
Yes
Yes
Could RCCP
contact RCTP ?
Are RCTP+RCCP
serv. started ?
Start RCTP
+RCCP
Services
Could RCCP
contact RCTP ?
Check
rcproxy.log
End
Contact IBM
Customer
support
rcproxy.log
lcfd.log
remcon.log
remcon.trc
rcproxy.cfg
rcproxy.route
rc_def_proxy
Could RCC
contact RCTP ?
Check
remcon.log
remcon.trc
rcproxy.log
Could RCC
contact RCTP ?
Could RCCP
contact RCT ?
Check
remcon.log
remcon.trc
rcproxy.log
Could RCCP
contact RCT ?
Check
Firewall
rules & DNS
Could RCCP
contact RCTP ?
Yes
No
Yes
Yes
No
No
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
RC Proxy
Trouble-
shooting
Are RCTP+RCCP
serv. started ?
No
Is eqnrsmai
started ?
Is eqnrcmai
started ?
Check
lcfd.log
pcremote
traces
Is eqnrcmai
started ?
Yes
No
Yes
Yes
Check
lcfd.log
pcremote
traces
Is eqnrsmai
started ?
No
Yes
Yes
Could RCCP
contact RCTP ?