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144 IBM Tivoli Remote Control Across Firewalls
Figure 5-1 Endpoint problem determination flow
Endpoint
Trouble-
shooting
Is EP alive ?
End
Is the MN behind
a Firewall ?
Check MN
oservlog &
reexec the
MN oserv
Is downcall
working ?
Is GW alive ?
Is MN alive ?
Check
gatelog &
start GW
Is the Firewall
configured ?
Is the DNS
configured ?
Configure
Firewall
rules for
Tivoli
Configue
DNS for
Tivoli
Is MN alive ?
Check
epmgrlog
gatelog
lcfd.log
Is GW alive ?
Is EP service
started ?
Is EP alive ?
Start EP
service &
check
lcfd.log
lcfd.log
gatelog
odstat & wtrace
epmgrlog
oservlog
Contact IBM
Customer
support
Check
epmgrlog
gatelog
lcfd.log
Is downcall
working ?
Yes
No
Yes
No
No
Yes
Yes
No
No
No
Yes
Yes
No
No
No
No
No
Yes
RC Proxy
Trouble-
shooting
TFST
Trouble-
shooting
Yes
Yes
Yes
Yes
Yes
No
Is EP alive ?
Yes
No
Is EP attached
to a GWP ?
No
Yes
Endpoint
Trouble-
shooting
Is EP alive ?
End
Is the MN behind
a Firewall ?
Check MN
oservlog &
reexec the
MN oserv
Is downcall
working ?
Is GW alive ?
Is MN alive ?
Check
gatelog &
start GW
Is the Firewall
configured ?
Is the DNS
configured ?
Configure
Firewall
rules for
Tivoli
Configue
DNS for
Tivoli
Is MN alive ?
Check
epmgrlog
gatelog
lcfd.log
Is GW alive ?
Is EP service
started ?
Is EP alive ?
Start EP
service &
check
lcfd.log
lcfd.log
gatelog
odstat & wtrace
epmgrlog
oservlog
Contact IBM
Customer
support
Check
epmgrlog
gatelog
lcfd.log
Is downcall
working ?
Yes
No
Yes
No
No
Yes
Yes
No
No
No
Yes
Yes
No
No
No
No
No
Yes
RC Proxy
Trouble-
shooting
TFST
Trouble-
shooting
Yes
Yes
Yes
Yes
Yes
No
Is EP alive ?
Yes
No
Is EP attached
to a GWP ?
No
Yes