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WIRELESS NETWORK IP CAMERA User’s Guide
56
Your Wireless Network
IP Camera works
locally, but not
externally.
Firewall protection
Default routers required
The Internet site is too
heavily loaded
Check the Internet firewall with your network
administrator.
Determine whether you need to configure the default
router settings
Configure the Wireless Network IP Camera to
upload your video images to an FTP server or an ISP
A series broad vertical
white lines appear
across the image.
The CMOS sensor
becomes overloaded
when the light is too
bright. This can happen
e.g. with sun light
reflexes.
Direct exposure to extreme sunlight or halogen light
may cause serious damage to the CMOS sensor.
Reposition your Wireless Network IP Camera into a
more shaded location immediately.
Note: damage caused to Wireless Network IP
Camera through over exposure to direct sunlight or
halogen light is not covered under the product
warranty.
Bad focus
Focus has not been
correctly adjusted
Adjust the camera manually until the image views
clear.
Noisy images Video images may be
noisy if you are using
the Wireless Network
IP Camera in a very low
light environment
You need more light. Use the back light function.
If not helpful, you may wish to consider replacing
the basic lens with a more sensitive lens, if the
lighting conditions within the installation area
cannot be improved
Poor image quality The Display Properties
are incorrectly
configured for your
desktop
Open the Display Properties in your desktop and
configure your display to show at least 65’000
colors, i.e., at least 16-bit.
Note: Using only 16 or 256 colors on your computer
will produce dithering artifacts in the image.
The camera is not
focused correctly
Referring to the above, adjust the camera manually
NOTE
If you still have a problem after reading this information, please contact your dealer or check
the FAQ on the INTELLINET ACTIVE NETWORKING web site at
http://www.intellinet-network.com.
Before contacting the technical support team, please make sure that you run the latest
firmware on your Wireless Network IP Camera.
You can obtain the latest firmware here: http://www.intellinet-network.com/ipcamera
.