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Troubleshooting 6-1MN1904
6.1 Introduction
This section explains common problems that may be encountered, together with possible
solutions.
6.1.1 Problem diagnosis
If you have followed all the instructions in this manual in sequence, you should have few
problems installing the NextMove BX
II
. If you do have a problem, read this section first. In
WorkBench v5, use the Error Log tool to view recent errors and then check the help file. If you
cannot solve the problem or the problem persists, the SupportMet feature can be used.
6.1.2 SupportMet feature
The SupportMet feature (on the Help menu) can be used to e-mail information to the Baldor
representative from whom you purchased the equipment. If required, you can choose to add
your program files as attachments. WorkBench v5 will automatically start up your e-mail
program and begin a new message, with comprehensive system information and selected
attachments already in place. Yo u can add any additional message of your own and then send
the e-mail. The PC must have email facilities to use the SupportMet feature. If you prefer to
contact Baldor technical support by telephone or fax, contact details are provided at the front
of this manual. Please have the following information ready:
H The serial number of your NextMove BX
II
.
H Use the Help, SupportMe menu item in WorkBench v5 to view details about your system.
H The type of servo amplifier and motor that you are using.
H Give a clear description of what you are trying to do, for example trying to establish
communications with W orkBench v5 or trying to perform fine-tuning.
H Give a clear description of the symptoms that you can observe, for example the S tatus
display, error messages displayed in WorkBench v5, or the current value of any of the
Mint error keywords AXISERROR, AXISSTATUS, INITERROR, and MISCERROR.
H The type of motion generated in the motor shaft.
H Give a list of any parameters that you have setup, for example the gain settings you have
entered.
6 Troubleshooting
6