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Warranty Procedures
NetworkAIR IR Operation, Maintenance, and Troubleshooting 75
Parts
• APC warrants the parts of their systems for 1 year from the date of commissioning or 18 months
from the ship date. This warranty only covers the cost of the part and not the labor for
installation.
• Calls for warranty parts requests need to have specific unit information (serial number, model
number, job number) to allow proper identification and processing of the warranty part
transaction.
• A purchase order may be required to issue a warranty part(s). An invoice will be sent once the
part(s) are shipped to the field. You have 30 days to return the part back to APC. If the parts
requested to be returned have not been received after 30 days, the warranty invoice will be
outstanding and payment of the invoice will be expected in full.
• Return authorization documentation will be sent with the replacement part. This documentation
must be sent back with the defective part to APC for proper identification of the warranty
return. Mark the warranty return number on the outside of the package.
• After the part has been received at APC, we will determine the status of the credit based on the
findings of the returned part. Parts that are damaged from: lack of maintenance, misapplication,
improper installation, shipping damage, and acts of man/nature will not be covered under the
parts warranty.
• Any warranty parts request received before 1:00 PM CET will be shipped same day standard
ground delivery. Any costs associated with Next Day or Airfreight will be the responsibility of
the party requesting the part.
• Return freight of warranty parts to APC is the responsibility of the party requesting the part.
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