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74 NetworkAIR IR Operation, Maintenance, and Troubleshooting
Warranty Procedures
Claims
You will need the model number of the Product, the serial number, and the date purchased. A
technician will also ask you to describe the problem. If it is determined that the Product will need to
be returned to APC you must obtain a returned material authorization (RMA) number from APC
Customer Support. Products that must be returned must have the RMA number marked on the outside
of the package, and be returned with transportation charges prepaid. If it is determined by APC
Customer Support that on-site repair of the Product is allowed, APC will arrange to have APC
authorized service personnel dispatched to the Product location for repair or replacement, in APC’s
discretion.
Labor
• APC will support labor costs if a quality issue is found during start-up that is determined to be
caused by workmanship or a factory defect.
• The mechanical contractor that is performing the repairs must call APC technical service to
obtain a repair authorization number before any work is started.
• The mechanical contractor must provide detailed information (photos, start-up sheets) to APC
technical service before any repairs are started.
• If any repairs are performed without prior authorization, APC will not pay for any labor cost.
• APC will not support claims for any of the following:
–Truck rental
– Travel time
– Rental on recovery machine and cylinders
– Gas mileage
– Solder, flux, sil-phos, silver solder, and silver solder flux.
• APC will pay for refrigerant in the event of an internal leak in the product. The associated costs
will be limited and may vary from region to region.
To obtain service under Warranty, contact APC Customer Support (see back cover for telephone
numbers).