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Compatibility with MasterConsole II
52
Problem Solution
Afteraperiodof
trouble‐freeoperation,
thekeyboardattachedto
MCCATlocks(unableto
inputkeystrokes)when
aparticularcomputeris
selected,butworks
normallywhenother
computersareselected
• Themostlikelycauseoftheproblemiseitheravoltageʺspikeʺ
(increase)oraʺbrownoutʺ(decrease)inthepowersupply,wh
ich
wouldcausethemicroprocessorsintheMCCATtomalfunction.A
short‐termsolutiontotheproblemistotrytorecoveroperationby
turningtheMCCATpowerswitchoffandon.Then,ifnecessary,
restartallcomputers.Thelong‐termmethodofavoidingthis
problemistopowerMCC
ATfromaUPS.
• Checkthekeyboardconnection.
RepeatedʺMOUSE
INSTALLATION
FAILUREʺatpower‐up
ofcomputer.
• ThemousecablefromtheCIMtothecomputerisloose.Securethe
connectionandpoweronthecomputeragain.
• Iftheproblemonlyoccurstonewcomputerswhicharejustadded
tothesystem,thefirmwareintheKVM(MCCATint
ernalmouse
emulator)mayneedtobeupgradedtoalaterversiontobe
compatiblewithnewercomputers.ContactyourdealerorRaritan
forservice.
Afteraperiodof
trouble‐freeoperation,
themouseattachedto
MCCATlocks(unableto
controlmousefunctions)
whenaparticular
computerisselected,but
worksnormallywhen
othercomputersare
selected.
• Trytoidentifyiftheproblemisoriginatingfromthecomputerby
reconnectingthecomputertoadifferentchannelwi
thadifferent
cable.Thenpoweronthecomputer.Iftheproblemisnotwiththe
cableorwithaspecificchannel,connectthemousedirectlytothe
computer.Iftheproblempersists,thenthecomputerʹsmouseportis
outoforder.Otherwise,contactyourdealerorRaritanforservic
e.
• IftheproblemoccursafterMCCAThasbeeninstalledforaperiod
oftime,andoccurstocomputersthathavepreviouslyworkedwith
MCCAT,thensomecomponentsareoutoforder.Contactyour
dealerorRaritanforservice.
Unitdoesnotoperatein
theOSDinterface.
Replacethekeyboard.OSDinterfaceworksonlywithPS/2orextended
ATstylekeyboards.
Unabletoselectchannel Scanfunctionisactive;presstheScanbuttononcetotoggleScanOFFso
thelightbelowthebuttonisoff.