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Troubleshooting 253
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Troubleshooting
If the machine does not operate correctly, check for the following points/issues before requesting service.
If the suggested remedy does not correct the problem, contact your authorized dealer.
Symptom Probable Cause Remedy Reference Page
The embroidery
machine does not
operate.
The machine is not turned on.
Turn on the embroidery
machine.
p.38
The machine has not been
unlocked.
Touch the unlock key. p.63
The start/stop button was not
pressed.
With the machine unlocked,
press the start/stop button.
p.63
The needle
breaks.
The needle is not installed
correctly.
Correctly install the needle. p.86
The needle set screw is loose.
Use the Allen screw driver to
securely tighten the needle set
screw.
p.86
The needle is bent or blunt.
Replace the needle with a new
one.
p.33, 86
The area around the hole in the
needle plate is damaged.
1 Scratches/Burrs
Replace the needle plate.
Consult your nearest
authorized dealer.
The needle hits/touches the
needle plate.
1 Needle
2 Hole in needle plate
3 Needle hits hole
Replace or consult your nearest
authorized dealer.
p.86
The presser foot is set too high
and not correctly positioned.
The needle hits/touches the
presser foot.
Consult your nearest
authorized dealer.