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USER GUIDE ARENA/ RANGER
79 EN2Z-0906GE51 R0708
ALARM FORWARDING
Alarm forwarding is possible to printers, eMail or mobile phone (via eMail), or
service ARENAs. Alarm segregation allows forwarding alarms to different
destinations based on definable criteria such as:
• Trigger (information of the alarm itself), such as: Critical / Non-Critical, site on
which the alarm occurred, datapoint names, e.g. all points that start with “Heat”,
and many more.
• Day of week
• Time of day
Example:
A local authority supervises schools and kindergartens using an ARENA 2.0 in the
town hall. Usually, a supervisor employed by the city handles alarms from all
connected sites. However, if the supervisor does not acknowledge alarms within 30
minutes, they are being forwarded to external maintenance facilities according to the
following rules:
• Only critical alarms are forwarded.
• All school alarms go to dedicated service centrals for schools. Based on
weekday and time, different service centrals are used as destination. In the
picture, this forwarding path is represented by gray arrows. In this example, 2
destination centrals are available for schools: one Mo-Fr, 08:00-18:00 and the
other for the rest of the week.
• All kindergarten alarms go to dedicated service centrals for kindergartens. Based
on weekday and time, different service centrals are used as destination. In the
picture, this forwarding path is represented by black arrows. In this example, 2
destination centrals are available for kindergartens: one Mo-Fr, 07:00-17:00 and
the other for the rest of the week.
• If a forwarded alarm is not acknowledged by the user for longer than 10 minutes
on any of the service centrals, it will be sent to mobile phones via eMail. Different
target phones can be contacted based on the time / day.
<
LON bus
TIGER / PANTHER
SERVALSERVAL SERVAL
School 1
LON bus
TIGER / PANTHER
SERVALSERVAL SERVAL
Kindergarten 1
Customer ARENA
LON bus
TIGER / PANTHER
SERVALSERVAL SERVAL
School 2
LON bus
TIGER / PANTHER
SERVALSERVAL SERVAL
Kindergarten 2
Service ARENA 1
School
(Mo - Fri, 08:00 – 18:00)
<
Service ARENA 2
School
(Mo - Fri, 18:00 – 08:00)
(Sa/Su, 00:00 – 24:00)
<
Service ARENA 1
Kindergarten
(Mo - Fri, 07:00 – 17:00)
<
Service ARENA 2
Kindergarten
(Mo - Fri, 17:00 – 7:00)
(Sa/Su, 00:00 – 24:00)
<
Fig. 20. Alarm Forwarding Scenario