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Automatic Call Distribution
Program 14-73 – Queue Size for Alarm 2
Strata DK Programming 5/99 6-33
Automatic Call Distribution
Program 14-73 – Queue Size for Alarm 2
Initialized Default:
Queue Size = 010
Program 14-73 Overview
The system causes the Supervisor 5 HVHW4XHXH$ODUP button to flash and the Supervisor
telephone to sound a continuous beeping alarm when the number of calls in the ACD queue
exceeds the number of calls set in this program for a time duration set in Program 11-7.
Program 14-8 DATA must be set to “2” if using this option (see Program 11-7 and Program 14-8
for more information).
Processor ACD Group Numbers Queue Size
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group Number Queue Size
DATA = Queue SizeSELECT = 73
SELECT = ACD Group No.