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Automatic Call Distribution
Program 09 – Auto Attendant Prompt/ACD Group Assignments
Strata DK Programming 5/99 6-3
Automatic Call Distribution
Program 09 – Auto Attendant Prompt/ACD Group
Assignments
Initialized Default:
n/a
1. Do not use digits 2, 3, and 4, unless the station numbering plan is changed. These numbers conflict with the default station
[PDNs] of the system.
Program 09 Overview
Program 09 enables you to assign Auto-Attendant (AA) prompt numbers that will route calls to
specific ACD Groups.
Important! If using DK Built-in AA, program call flow assignment of DK AA per Chapter 10 –
Peripheral Installation of the DK Installation and Maintenance Manual.
➤ To enter one-digit dialing prompts along with their destination station numbers
1. Enter Program 09.“SELECT” appears on the LCD.
2. Press the desired prompt digit. “AUTO ATT DIAL” displays on the LCD.
3. Enter
;; (;; = the destination ACD Group number associated with the prompts) and
press the
+ROG button.
4. Repeat Steps 2 and 3 for more prompt-station entries.
Processor ACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
Dialed Digit
(Menu Prompts)
ACD Group Number Department, Division, Etc.
0
1
2
1
3
1
4
1
5
6
7
8
9
AUTO ATT DIAL = ACD Group Number
Enter the ACD Group numbers which will receive
Auto Attendant calls. Press
if establishing the
first digit of a two digit dialing format.
SELECT = Dialed Digit(s)
Menu prompts offered to
caller (1 or 2 digits)