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infiNET™ Thermostat Crestron CHV-TSTATRF
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CHV-TSTATRF Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
No display
No power from
system.
Check for +24V on C connector.
Check circuit breaker powering
furnace or boiler.
Check thermostat wiring.
Check batteries (if running on battery
power).
Incorrect mounting
to back plate.
Check thermostat mounting.
Device does
not follow
control system
commands.
Device is not
communicating
with the C2N-
MNETGW.
Open Crestron Toolbox and select the
Network Device Tree. Expand the
tree until the gateway to be managed
is selected.
Right-click the NET ID of the selected
gateway to open the
sub-menu and select Functions |
MNET Gateway… If device is not
listed, acquire the device to the
infiNET network (refer to ”Basic
Thermostat Setup” which starts on
page 15).
MNET ID of
device (or the
gateway ID) is not
set to match the
MNET ID of the
SIMPL Windows
program.
Use the Network Device Tree infiNET
network in Crestron Toolbox to poll
the infiNET network. Verify that the
MNET ID for the infiNET device is set
to match the MNET ID specified in the
SIMPL Windows program.
Device has
entered a state of
“hibernation”.
If the thermostat is unable to locate its
gateway for a period of one hour, in
order to prevent excess battery usage,
it will hibernate. In this state, it will
only look for the gateway once every
20 minutes. To remedy this, press any
button on the thermostat. It should
look for the gateway within 10
seconds.
Heating/Cooling
system is not
operating.
No power to
thermostat.
Check circuit breaker.
Check for +24V on C connector.
Check circuit breaker powering
furnace or boiler.
Recheck wiring connections.
(Continued on following page)
32 • infiNET™ Thermostat: CHV-TSTATRF Operations & Installation Guide – DOC. 6490