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16 Returns Procedure
In the Event of Difficulty
In the event of a fault, first approach your dealer or distributor. Dedicated Micros
operates a Technical Support Group where most technical problems can be solved over
the telephone. The addresses of Dedicated Micros are listed on the front page of this
manual.
If, for what ever reason, this is not possible, the unit can be returned directly to a
Dedicated Micros Repairs Department. In this event please follow the returns procedure
as detailed below to avoid delay.
Photocopy the EQUIPMENT RETURN ADVICE. Contact the Customer Services
Department to obtain a returns number.
The following information must be available to give to the Customer Services
Department when requesting a returns number.
q
Model type
q
Serial number
q
Full Account/Invoice address or Return Address if different
q
Contact name
q
Fax number and Telephone number
q
Customer order number - for repair cost not exceeding £100
q
Full description of the fault
q
Previous returns number(s) (if applicable)
If the unit is rack mounted, the rack mount kit must be removed before the unit is packed.
Wrap the unit in the original polythene bag. Fit preformed end pieces at either side of the
unit.
If the unit is not returned in it’s original packing, Dedicated Micros Repair Department
will automatically re-box the unit, and there will be a charge of £11.75 inc VAT.
Mark the return number, obtained from the Customer Services Department, clearly on
the outside of the box. Return the unit to the address on the front page of this manual, a
completed copy of the EQUIPMENT RETURN ADVICE must be sent with the unit.
If the unit crosses a national boarder, enter Airway Bill number on the copy of the
EQUIPMENT RETURN ADVICE and fax Dedicated Micros for the attention of the
Despatch Department. This will avoid any delays in returning the unit after it has been
repaired.
Dedicated Micros Ltd Page 63
DVST Installation Guide Returns Procedure