Filter
Top Products
Version 1.0h
42
TROUBLE SHOOTING GUIDE
SYMPTOM PROBLEM CORRECTIVE ACTION
No spark at the pilot burner Check that the wire is connected to the
push button igniter.
Check if the push button igniter needs
tightening.
Replace pilot assembly if ceramic
insulator is cracked or broken.
Spark gap is incorrect Spark gap should be 1/16" to 1/8"
from the electrode tip and the pilot
burner. Light the pilot with a match
and adjust the electrode tip to the
required spark gap and proper
location.
Pilot will not light
No gas at the pilot burner Check that the manual valve(s) is
(are) turned on.
Check the pilot orifice for
blockage.
Replace the valve.
Call the gas distributor.
Out of Propane Fill the tank
Pilot goes out when
the gas knob is
released
System is not correctly purged
Out of Propane gas
Pilot flame is not large enough
Pilot flame is not engulfing the
generator (thermocouple)
Thermocouple shorting
Faulty valve
Faulty thermocouple
Purge the gas line.
Fill the tank.
Turn up the pilot flame.
Gently twist the pilot head to
improve the flame pattern around
the generator (thermocouple).
Clean the thermocouple.
Replace valve.
Replace thermocouple.
Pilot burning: no
gas to main burner;
gas knob “on”
Main burner is plugged Remove stoppage in the orifice.
Main burner goes
out; pilot stays on
Pilot flame is not large enough or
not engulfing the thermocouple
Turn the pilot flame. Gently twist
the pilot head to improve the flame
pattern around the thermocouple.
Thermocouple
Shorting
Clean thermocouple and valve
terminals
Check that the thermocouple
insulation is not frayed and
grounding out on the fireplace
housing or burner support.
Burner Flame
yellow and lazy
Dirt in the burner orifice
Wrong orifice
Clogged flue
Improper gas pressure
Remove and clean.
Replace orifice.
Clean flue.
Adjust regulator.