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A-7
VPN 3002 Hardware Client Reference
OL-1893-01
Appendix A Troubleshooting and System Errors
VPN 3002 Hardware Client Manager Errors
Incorrect Display
The Manager displays an incorrect screen or data when you click on the browser back or forward button.
Error Message
The Manager displays a screen with the message: “Error/An error has occurred while attempting to
perform the operation.” An additional error message describes the erroneous operation (see Figure A-2).
Figure A-2 Error Screen
Table A-4 Browser Back or Forward Button Displays an Incorrect Screen or Incorrect Data
Problem Possible Cause Solution
You clicked on the Back
or Forward button on
the browser navigation
toolbar, and the
Manager displayed the
wrong screen or
incorrect data.
To protect security and
the integrity of data
entries, clicking on
Back or Forward on
the browser toolbar
deletes pointers and
values within the
Manager.
Do not use the browser navigation toolbar buttons
with the VPN 3002 Hardware Client Manager.
Navigate using the location bar at the top of the
Manager window, the table of contents in the left
frame, or links on Manager screens.
We recommend that you hide the browser
navigation toolbar to prevent mistakes.
Table A-5 Error Message Displays
Problem Possible cause Solution
You tried to perform
some operation that is
not allowed.
The screen displays a
message that describes
the cause.
• Click on Retry the operation to return to the
screen where you were working and correct
the mistake. Carefully check all your previous
entries on that screen. The Manager attempts
to retain valid entries, but invalid entries are
lost.
• Click on Go to main menu to go to the main
Manager screen.