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VPN 3002 Hardware Client Reference
OL-1893-01
Appendix A Troubleshooting and System Errors
System Errors
VPN 3002 Rear LEDs
The LEDs on the rear of the VPN 3002 indicate the status of the private and public interfaces.
System Errors
If you have configured the VPN 3002, and you are unable to connect to or pass data to the central-site
VPN Concentrator, use Table A-1 to analyze the problem. Also, use the following section of this
appendix to check the settings on the VPN Concentrator to which this VPN 3002 connects.
LED Explanation
Green Interface is connected to the network.
OFF Interface is not connected to the network.
Flashing amber Traffic is traveling across the interface.
Table A-1 Analyzing System Errors
Problem or Symptom Possible Solution
Tunnel is not up or not passing data.
PWR LED is off. Make sure that the power cable is plugged into the VPN
3002 and a power outlet.
SYS LED is solid amber. Unit has failed diagnostics. Contact Cisco Support
immediately.
You see this LED display:
PWR = green
SYS LED = green
VPN LED = off.
1. Verify that the VPN Concentrator to which this VPN
3002 connects is running version 3.0 software.
2. Navigate to Monitoring > System Status. Click on
Connect Now.
Connect Now did not bring up the
tunnel, and the public interface LED
(rear of unit) is off.
1. Check that a LAN cable is properly attached to the
public interface of the VPN 3002.
2. Make sure the IP address for the public interface is
properly configured.
Public interface LED is on, but
attempting to ping the default gateway
(Administration > Ping) yields no
response.
1. Make sure the default gateway is properly
configured.
2. Contact your ISP.