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Table of Contents
Chapter 1: Product Overview
About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2: Installation
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 3: Basic Operations
Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Appliance/AVWorks Quick Setup Checklist . . . . . . . . . 13
Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessing and Managing Your Devices . . . . . . . . . . . . 18
Changing AVWorks Device Properties . . . . . . . . . . . . . 28
Organizing Units with the Local Client Database . . . 31
Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . 36
Customizing the AVWorks Explorer Window . . . . . . . 38
Managing Your Local Databases . . . . . . . . . . . . . . . . . 39
Chapter 4: Managing Your Appliance
Viewing and Configuring Appliance Parameters . . . . 46
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . 55
Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . 56
Managing Appliance Configuration Databases . . . . . 56
Managing User Databases . . . . . . . . . . . . . . . . . . . . . . 57
Changing Appliance Properties . . . . . . . . . . . . . . . . . . 58
Adding and Deleting Product Licenses . . . . . . . . . . . . 60
Appendices
Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . 65
Appendix B: Keyboard and Mouse Shortcuts . . . . . . . 66
Appendix C: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . 68
Appendix D: Troubleshooting . . . . . . . . . . . . . . . . . . . 69
Appendix E: Technical Support . . . . . . . . . . . . . . . . . . 70