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Troubleshooting
34
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION
Opener does not respond to the wall
station or transmitter?
No power to the opener.
Controls are not programed.
Check the opener power cord to outlet con-
nection.
See code change and programming section.
Opner works from the wall station but
not the transmitter?
Transmitter is not programmed.
Weak or dead wallstation battery.
See code change and programming section.
See maintenance section for battery re-
placement.
Opener works from the transmitter but
not from the wall station?
Wall station is not programmed.
Weak or dead wallstation battery.
See code change and programming section.
See maintenance section for battery re-
placement.
Door does not move and the opener
beeps two times?
The install routine has not been
perfomed.
Perform the install routine.
Door does not move with the remote
control command and no beeps come
from the opener?
Door does not move with a remote
control command and opener beeps
one time?
Blown fuse or tripped circuit breaker.
No power to the opener.
Possible damaged motor wiring.
Reset the circuit breaker or contact a quali-
fi ed service person for fuse information.
Check power cord connection.
Call a qualifi ed service person.
Door stops or reverses, and the opener
beeps three or four times?
Obstruction encountered.
Out-of-balance condition detected.
Clear the door path.
Contact a qualifi ed service person.
Door does not close properly?
Counterbalance cables are not on
the drums properly.
Apply constant pressure to the wall station’s
up/down button to close the door.
Door will not close?
Thermal delay: The door has cycled
eight times in a fi ve minute period.
Contact obstruction test failure.
Door will operate after a oneminute waiting
period.
Repeat the install routine or contact a quali-
fi ed service person.
Door does not travel to a full open or full
close position?
Door is out of balance.
Door limits are set improperly.
Call a qualifi ed service person.
Repeat the install routine.
Door is not sealing to the fl oor? Bottom door limit is set too high.
Disconnect the opener and force the door to
the fl oor by rotating the torque tube.
Reconnect the opener and activate the
install routine.
Door is reversing at or near the fl oor?
Motor does not pivot up fully when door
is opening?
Counterbalance springs have too
much tension.
Call a qualifi ed service person.
Install routine may have to be repeated.