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© Baxi Heating UK Ltd 2009
Comp N
o
710161501 (7/09)
9.0 Warranty & Service
All descriptions and illustrations provided in this leaflet have been carefully
prepared but we reserve the right to make changes and improvements in
our products which may affect the accuracy of the information contained in
this leaflet. All goods are sold subject to our standard Conditions of Sale
which are available on request.
Serial Number
Date of Installation
Installer Details (name, address and contact number(s))
Please complete the boxes below
D
D
M
Y
Y
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Standard Warranty Terms & Conditions
To activate your second year free warranty you must register your boiler with
heateam the service division of Baxi Heating UK Ltd either by completing and
returning the registration card or calling our telephone registration line on
0800 013 7989.
It is also a requirement of the warranty that the boiler has an annual service
(every 12 months) in accordance with the installation and servicing
instructions, performed by a Gas Safe registered engineer.
If you would like heateam to carry this out please call on 0844 871 1525.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled engineers. If your installer can’t resolve the problem for you, we
will do everything we can to get an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system
or the operation of the boiler
You should always contact your installer first, because the cause of the fault
may not be related to the boiler. If your installer confirms that the fault is with
the boiler and he/she can’t repair it, our friendly customer service team is on
hand to help. Simply call our service division heateam on 0844 871 1525 to
book an engineer visit or for any general advice that you may need. Our
contact centre is open Monday to Friday 8am - 6pm, weekends and Bank
Holidays 8.30am - 2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 Boiler serial number (see opposite).
2 Boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit provided always that the
failure is related to a manufacturing fault that cannot be repaired or is
uneconomic to repair.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly,
and as set out in the installation instructions (this includes the need to flush the
system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water
resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven’t
been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including
repair delays caused by factors outside our reasonable control.
After Sales Service 0844 871 1525
BAXI
A Trading Division of Baxi Heating UK Ltd (3879156)
A Division of Baxi Group
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1525 Technical Enquiries 0844 871 1555
Website www.baxi.co.uk
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