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Appendix A: eFamily Update Utility (Backup, Upgrade, And Restore eFamily Device Software)
Intelli-M Hardware Installation And Reference Guide
37
Errors That Occur During Update
If any problems occur during the update process, an error message similar to that shown in Figure
A-14 with details about the problem will be displayed.
Figure A-14: Example Error Message
Dismiss the message by clicking the “OK” button. Verify that the device is online and operating
properly. Use the “Back” button to verify the information specified on each screen, and then
attempt the update again.
Important: It is very important that neither the Supervisor Plus software nor the Web Interface is
actively monitoring the device during the update process. These processes will interfere with the
ability of the eFamily Update Utility to configure your device. It is highly recommended that the
device be removed from normal operation and isolated on the network prior to updating the
firmware.
Note: The Supervisor Plus software has not been UL verified.