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Heat & Glo • 6000TRS-CE • 2049-900 Rev. Q • 2/11 43
Symptom Possible Cause Corrective Action
5. The pilot and
main burner
extinguish while
in operation.
a. No LP in the tank Check the LP (propane) tank. Refi ll the
fuel tank.
b. Inner fl ue pipe leaking
exhaust gases back into
the system
Check for gas leaks.
c. Horizontal fl ue improperly
pitched
The horizontal fl ue cap should slope down
only enough to prevent any water from
entering the unit. The maximum downward
slope is 0.6 cm.
d. Glass too loose and
air tight packet leaks in
corners after usage
Tighten the corner.
e. Bad thermopile or
thermocouple
Replace if necessary.
f. Improper fl ue cap
installation
Check for proper installation and freedom
from debris or blockage.
6. Glass soots. a. Flame impingement Adjust the log set so that the fl ame does
not excessively impinge on it.
b. Improper venturi setting Adjust the air shutter at the base of the
burner.
c. Debris around venturi Inspect the opening at the base of the
burner. NO MATERIAL SHOULD BE
PLACED IN THIS OPENING.
7. Flame burns
blue and lifts off
burner.
a. Insuffi cient oxygen being
supplied
Ensure that the fl ue cap is installed properly
and free of debris. Ensure that the fl ue
system joints are tight and have no leaks.
Ensure that no debris has been placed in
the area at the base of, or in the area of,
the air holes in the center of the base pan
beneath the burner.
Ensure that the glass is tightened properly
on the unit, particularly on top corners.