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Heat & Glo • 6000TRS-CE • 2049-900 Rev. Q • 2/11 41
Standing Pilot Troubleshooting
5
Trouble-
shooting
With proper instal-
lation, operation,
and maintenance
your gas fireplace
will provide years of
trouble-free service.
If you do experience
a problem, this trou-
bleshooting guide
will assist a quali-
fi ed service person
in the diagnosis of
a problem and the
corrective action to
be taken. This trou-
bleshooting guide
can only be used by
a qualified service
technician.
Symptom Possible Cause Corrective Action
1. After repeated
triggering of
the red or black
piezo button, the
spark ignitor will
not light the pilot.
a. Defective ignitor
Check the spark at the electrode and pilot.
If no spark and electrode wire
is properly
connected, replace the ignitor.
b. Defective pilot or
misaligned electrode
(spark at electrode)
Using a match, light the pilot. If the pilot
lights, turn off the pilot and trigger the red
or black piezo button again. If the pilot
lights, an improper gas/air mixture caused
the bad lighting and a longer purge period
is recommended. If the pilot will not light,
ensure that the gap at the electrode and
pilot is 0.3 cm to have a strong spark. If the
gap is OK, replace the pilot.
c. No gas or low gas
pressure
Check the remote shut-off valves from the
fi replace. Usually, there is a valve near the
gas main. There can be more than one (1)
valve between the fi replace and the main.
d. No LP in the tank
Check the LP (propane) tank. You may be
out of fuel.
2. The pilot will
not stay lit
after carefully
following
the lighting
instructions.
a. Defective thermocouple
Check that the pilot fl ame impinges on the
thermocouple. Clean and/or adjust the pilot
for maximum fl ame impingement.
Ensure that the thermocouple connection
at the gas valve is fully inserted and tight
(hand tighten plus 1/4 turn).
Disconnect the thermocouple from the
valve, place one millivolt meter lead wire
on the tip of the thermocouple and the
other meter lead wire on the thermocouple
copper lead. Start the pilot and hold the
valve knob in. If the millivolt reading is less
than 15mV, replace the thermocouple.
b. Defective valve
If thermocouple is producing more than 15
millivolts, replace faulty valve.
3. The pilot is
burning, there is
no gas burner,
the valve knob
is in the ON
position, and the
ON/OFF switch
is in the ON
position.
a. ON/OFF switch or wires
defective
Check the ON/OFF switch and wires for
proper connections. Place the jumper wires
across the terminals at the switch. If the
burner comes on, replace the defective
switch. If the switch is OK, place the jumper
wires across the switch wires at the gas
valve. If the burner comes on, the wires are
faulty or connections are bad.
b. Thermopile may not be
generating suffi cient
millivoltage
If the pilot flame is not close enough
physically to the thermopile, adjust the
pilot fl ame.
Be sure the wire connections from the
thermopile at the gas valve terminals are
tight and that the thermopile is fully inserted
into the pilot bracket.