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Mighty Mule 352
41
If your Mighty Mule
®
352 Gate Opener is not operating properly, please follow the steps below:
1. First use the procedures found in the Visual and Audible Diagnostic Indicators section (see page 39).
2. Use the Online Troubleshooter at http://support.gtoinc.com/support/troubleshooter.aspx.
3. If you are unable to solve the problem, call the GTO Service Department at (800) 543-1236, or
(850)575-4144. Refer to the serial number (located on the back of opener arm) and date of purchase
when calling for assistance.
4. If repair or replacement of your gate opener is necessary, the Service Department will assign a
Return Goods Authorization (RGA) number to you for all warranty repairs
5. Securely pack the component(s) authorized for return to the factory. Include a copy of your receipt for
proof of purchase. Write the RGA number issued to you on the outside of the package in
LARGE BOLD PRINT. Ship the package(s) freight prepaid to:
GTO, Inc., 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO without a Return Goods Authorization (RGA) number in
LARGE BOLD PRINT on the outside of the package WILL NOT be accepted. Also, items
returned to GTO freight collect WILL NOT be accepted.
Repair Service
GTO, Inc.
For sales call toll free:
1-800-543-GATE (4283)
3121 Hartsfield Road • Tallahassee, Florida, USA 32303 • (850) 575-0176
Fax (850) 575-8912 • www.mightymule.com
®
E-Z GATE OPENERS
For 24 hour/day, 7 day/week Technical Service visit
http://support.gtoinc.com/support/troubleshooter.aspx
The GTO, Inc. Technical Service Department is open
Monday – Friday 8:00 A.M. – 7:00 P.M. (Eastern Time)
1-800-543-1236
For more information on Mighty Mule’s full line of Automatic Gate Openers and Access Controls visit our website at www.mightymule.com