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Appendix F: Return for Repair
APPENDIX F
RETURN FOR REPAIR
In the event that ISACC does not function properly and you cannot reprogram it, we suggest
that you do the following:
1) Carefully write down your observations of ISACC's malfunctioning.
2) Call Phonetics' Technical Service at (610) 558-2700 if any instructions are not clear or if
you have any question.
If the unit must be sent to us for servicing, do the following:
1) Turn the unit off, unplug the AC power supply from the wall outlet, and disconnect all
input and output wiring.
2) Carefully pack the unit into its original container or a sturdy shipping box. Be certain to
use sufficient cushioning material to avoid damage in transit.
3) To avoid processing delays, be sure to include the following:
a) Your name, address, and phone number
b) The unit Model and Serial Numbers
c) A letter explaining ISACC's problem
4) Address package to
SERVICE DEPARTMENT
PHONETICS, INC.
901 TRYENS ROAD
ASTON, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse
for damage or replacement.