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A[**]appears in the unit address button for
a unit that does not exist.
Interference caused an non-existing unit
to appear.
Wait a moment and then click on the
address button for the same unit again.
The[**] display will disappear.
A[??]appears in the address button. There is a unit that is not compatible with
the maintenance tools.
Refer to the explanation on terminology in
help.
If there is no explanation, the unit is not a
compatible type.
Address searching takes 3 minutes or
more per set. (G-50 connection)
The port required for communication is
being protected by the Firewall checking
function of Windows or anti-virus
software.
In this case, the communication
transmitted from G-50 may not partially be
received. Please remove the check mark
on the Firewall function of the necessary
port. (For detail, please refer to Page 57.)
(If the version of G-50 is more than 2.50,
only [IC] can be searched, even if it uses
FIREWALL. However, [OC] reference
cannot be performed. Moreover, since
other functions cannot operate normally,
please be sure to remove a check.)
When a maintenance tool is not ended
normally, G-50 will be in a data resending
state, and LAN communication will
increase.
In this case, please perform "Stop mail
communication" of 3.4 (2), and start a
maintenance tool again after waiting
about 15 minutes.
The version of G-50 is old. A recommendation version is 2.50 or
more.
Connecting information Trouble
Trouble Cause Repair
Cannot switch to connection information
screen.
A unit other than an outdoor unit (OC) has
been selected.
Refer to 3.6.1
The connection data display does not
appear when the operating system SC is
clicked.
An operating SC other than remote
control has been clicked.
Click on remote control.
Monitoring of connection data cannot be
done from operating SC other than
remote control.
Operation Monitor Trouble
Trouble Cause Repair
The monitor display screen on the
operation monitor has red characters.
Because of the increased re-transmission
process work due to abundant
communication noise, data may not be
monitored fully within the rated cycle.
Please take a countermeasure against
the communication noise source in this
case.
All of the characters on the monitor
display for some units are red.
There is no answer from the unit.(Cannot
communicate with the unit.)
Error with unit.
Refer to the service handbook for that
unit.
The dial-up router is not connected. Or
connected but incorrectly.
By referring to Instruction Manual of
Dial-up router, connect or set correctly.
The default gateway of G-50A is not set. Set correctly by using the G-50A initial
setting tool. (Refer to Instruction Manual
of G-50A initial setting tool.)
The incorrect display of the receiver
address is pointed out by SMTP.
Set the correct mailing address.
The message of ” G50 can't Connect to
SMTP Server !
or G-50 Date Setting is wrong !!
Continue ?” is displayed at remote
monitor setting.
The Monitor Finish Date is older than the
current date/time of G-50A.
Set the monitor finish date correctly.
(However when connecting to G-50A in a
region with a time differential, set it by
considering the time in that place.)
A messa
g
e of " Monitor data size is ver
y
The memor
y
ca
p
acit
y
to store data is Move to Offline Screen, and delete