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Troubleshooting
Troubleshooting (Continued)
Error Possible Causes Solutions
• There is no picture on
selected channels /
camera picture is not
being displayed
• Camera cables are loose or
have become disconnected
• Check the camera power/video cable and
connections
• Disconnect and reconnect the cable at the system
and at the c
amera
• Try moving the camera to another channel or use
another c
able
• Camera Covert setting may be
enabl
e
d
• For details, see “Configuring the Covert Setting
(Hidden Cameras)” on page 31
• Camera appears twice
d
u
ring split-screen
viewing
• Camera may have been
accidentally assigned to the
wrong channel
• For details on camera assignment, see “Flexible
Camera Assignment (Swipe-to-Switch)” on page 17
• The image on the DVR
appears, but does not
have sound
• Audio-enabled camera has not
been connected to the DVR
• An audio-enabled camera is required for the DVR
to play sound
• Connect the camera audio cable to the AUDIO
port on
the rear panel of the DVR. Then click
Menu>Record>Video Frame Rate>Audio and
scroll up/down to select the channel your camera is
connected to. Right-click to save changes
• Audio channel has not been
sel
ected for audio-enabled
camera
• Click Menu>Record>Video Frame Rate>Audio
and scroll up/down to select the channel your
camera is connected to. Right-click to save
changes
• Channel with audio-enabled
camera is not selected in
full-screen
• Audio will only play when the channel with the
audio-enabled camera is selected in Full-screen /
Single Camera view. Double-click the channel for
the audio-enabled camera to open in Full-screen /
Single Camera view
• Audio cables are loose or have
be
en dis
connected
• Check the AUDIO IN connection to the DVR
• Volume on external speakers
(not inc
luded) is low or off
• Increase volume on external speakers (not
included)
• New camera titles do
not app
e
ar on the system
• New camera titles have not
been applied to the DVR
• For instructions on creating/applying camera
titles see “Creating Custom Camera Titles” on
page 71
• Camera title display on the
syst
em is set to numerals or
disabled
• Check the Configurations: Main
Menu>Camera>Camera Title Type and scroll up /
down to select CH 1
• I am not receiving email
notifica
tions
• Email notification is disabled • For instructions on enabling email notifications,
see “Configuring Email Alerts” on page 70
• Motion Detection is not
enable
d. Email alerts are only
sent when Motion Detection is
triggered
• For instructions on enabling motion detection,
see “Enabling / Disabling Motion Detection” on
page 40