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B.1 Returning Material
If factory repair of defective equipment is required, proceed as follows:
1. Secure a return authorization number from a Emerson Process Management Sales Office or
representative before returning the equipment. Equipment must be returned with complete
identification in accordance with Emerson Process Management instructions or it will not be
accepted. In no event will Emerson Process Management be responsible for equipment
returned without proper authorization and identification.
2. Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to
ensure that no additional damage will occur during shipping. When returning individual cir-
cuit boards, observe proper ESD precautions.
3. In a cover letter, describe completely:
a. The symptoms from which it was determined that the equipment is faulty.
b. The environment in which the equipment has been operating (housing, weather, vibra-
tion, dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty or nonwarranty service is requested.
e. Complete shipping instructions for return of equipment.
f. Reference the return authorization number.
4. Enclose a cover letter and purchase order and ship the defective equipment according to
instructions provided in Emerson Process Management Return Authorization, prepaid, to:
Emerson Process Management
Rosemount Analytical
RMR Department
10241 West Little York
Suite 200
Houston, TX 77040 USA
If warranty service is requested, the defective unit will be carefully inspected and tested at the
factory. If failure was due to conditions listed in the standard Rosemount Analytical warranty, the
defective unit will be repaired or replaced at Emerson Process Management's option, and an
operating unit will be returned to the customer in accordance with shipping instructions fur-
nished in the cover letter.
For equipment no longer under warranty, the equipment will be repaired at the factory and
returned as directed by the purchase order and shipping instructions.
Appendix B: Return of Material
CAUTION
Observe proper ESD handling and packaging precautions when returning individual circuit boards.
A
ppendix B: Return of Material 6888Xi Advanced Electronics Instruction Manual
December 2012 PN 51-6888Xi
122 Appendix B