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111245-01B
30
TROUBLESHOOTING
WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
POSSIBLE CAUSE
1. Battery in remote control is ei-
ther missing or has low power
2. Remote control is not pointed
toward fireplace
3. Manual ignition bypass
switch not in OFF position
4.
No power available to fireplace
5. Ignitor electrode not con-
nected to ignitor cable
6. Broken ignitor cable
7. Ignitor electrode broken
8. Ignitor electrode positioned
wrong
1. No power available to
fireplace
2. Manual ignition bypass
switch not in OFF position
3. Wall switch wire harness is
disconnected
1. Burner orifice clogged
2. Inlet gas pressure is too low
1. Manifold pressure is too
low
2. Burner orifice clogged
1. Burner orifice is clogged or
damaged
2. Damaged burner
3. Gas regulator defective
REMEDY
1. Replace battery in remote
control
2. Point remote control toward
lower front panel of fireplace
when operating
3. Place manual ignition bypass
switch in OFF position
4. Make sure power cord is
plugged into electrical outlet
and outlet has power
5. Reconnect ignitor cable
6. Replace ignitor cable
7. Replace pilot assembly
8. Replace pilot assembly
1. Make sure power cord is
plugged into an electrical
outlet and outlet has power
2. Place manual ignition bypass
switch in OFF position
3. Check continuity of wall
switch wire harness. Make
sure plug on wall switch wire
harness is fully inserted into
socket on circuit board in fire-
place. Replace if necessary
1. Clean burner (see Cleaning
and Maintenance, page 29) or
replace burner orifice
2. Contact local gas company
1. Contact local natural or pro-
pane/LP gas company
2. Clean burner (see Cleaning
and Maintenance, page 29) or
replace burner orifice
1. Clean burner (see Cleaning
and Maintenance, page 29) or
replace burner orifice
2. Replace damaged burner
3. Replace regulator
OBSERVED PROBLEM
When buttons on remote control
are pressed, there is no response
from fireplace
When wall switch button is
pressed, there is no response
from fireplace
Burner does not light after ODS/
pilot is lit
Delayed ignition burner
Burner backfiring during com-
bustion