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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM
ODS/pilot lights but flame goes
out when control knob is released
(manual ignition mode)
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off
Fireplace produces unwanted
odors
Fireplace shuts off in use (ODS
operates)
Gas odor even when wall switch
and remote control buttons and
switches are in OFF position
POSSIBLE CAUSE
1. Control knob not fully turned
counterclockwise
2. Control knob not held long
enough
3. Equipment shutoff valve not
fully open
4. Pilot flame not touching
thermocouple, which allows
thermocouple to cool, caus-
ing pilot flame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
OD S/pilot
5. Thermocouple connection
loose at control valve
6. Thermocouple damaged
7. Control valve damaged
1. Metal expanding while heating
or contracting while cooling
1. Fireplace burning vapors
from paint, hair spray, glues,
cleaners, chemicals, new car-
pet, etc. (see IMPORTANT
statement above)
2. Gas leak. See Warning
statement above
1. Not enough fresh air is
available
2. Low line pressure
3. ODS/pilot is partially
clogged
1. Gas leak. See Warning
statement above
2. Control valve defective
REMEDY
1. Turn control knob fully coun-
terclockwise
2. After ODS/pilot lights, hold
control knob for 30 seconds
3. Fully open equipment shutoff
valve
4. A) Contact local natural or
propane/LP gas company
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 29) or replace ODS/pilot
assembly
5. Hand tighten until snug, then
tighten 1/4 turn more
6. Replace pilot assembly
7. Replace control valve
1. This is common with most
fireplaces. If noise is excessive,
contact qualified service person
1. Open window and ventilate
room. Stop using odor caus-
ing products while fireplace is
running
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 19)
1. Open window and/or door for
ventilation
2. Contact local gas company
3. Clean ODS/pilot (see Cleaning
and Maintenance, page 29)
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 19)
2. Replace control valve