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10.0 Telephone Assistance / Factory Repair
If you are having difficulty with your Model 12B, contact your local Tyco / Penberthy
distributor. You may also contact the factory direct at (815) 537-2311 and ask for an
applications engineer. So that we may assist you more effectively, please have as much of
the following information available when you call:
Model #
Serial #
Name of the company from whom you purchased the Model 12B
Invoice # and date
Process conditions (pressure, temperature, cycle rate, etc.)
A brief description of the problem
Troubleshooting procedures that failed
If attempts to solve your problem fail, you may request to return your Model 12B to the
factory for intensive testing. You must obtain a Return Authorization (R.A.) number from
TV&C - Prophetstown before returning anything. Failure to do so will result in the unit being
returned to you without being tested, freight collect. To obtain an R.A. number, the following
information (in addition to that above) is needed:
Reason for return
Person to contact at your company
“Ship To” address
There is a minimum charge of $100.00 for evaluation of non-warranty units. You will be
contacted before any repairs are initiated should the cost exceed the minimum charge. If
you return a unit under warranty, but is not defective, the minimum charge will apply.