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SKU 65712 For technical questions, please call 1-800-444-3353. Page 28
TROUBLESHOOTING
Problem Possible Causes Possible Solutions
Opener does not
operate with Remote.
No power at outlet.1.
Power Cord not connected.2.
Garage Door is locked.3.
Excessive build-up of ice, snow, dirt, 4.
and/or debris under Garage Door.
Garage Door is frozen to the ground.5.
Remote Control Battery low.6.
Opener and Remote Control not 7.
properly programmed.
Door Control Button ashing. Opener 8.
is in “lock” mode.
Check power at outlet.1.
Check that Power Cord is plugged in.2.
Disengage all locks on Garage Door.3.
Clean out from under Garage Door.4.
Thaw out area under Garage Door.5.
Replace Remote Control Battery.6.
Program both Opener and Remote Control.7.
If you have a “multi-function” Door Control, push and 8.
hold the Lock Button for 2 seconds. The Door Control
Button will stop ashing.
Remote Control has
short range.
No Battery or low Battery.1.
Obstacle within auto blocking Remote 2.
Control transmission.
A metal Garage Door, foil-backed 3.
insulation, or metal siding will reduce
the transmission range.
Make sure a fully charged Battery is installed in Remote 1.
Control.
Change the location of the Remote Control in the auto.2.
Install a wood Garage Door. Remove foil-backed 3.
insulation and/or metal siding.
Garage Door reverses
for no apparent
reason, and Opener
Light does not blink.
Garage Door is being obstructed.1.
Excessive build-up of ice, snow, dirt, 2.
and/or debris on area where Garage
Door closes.
Improper adjusted “Setting Limits” 3.
and “Force”.
Pull Manual Release Handle. Operate Door manually. 1.
If the Door is unbalanced or binding, have a qualied
service technician repair.
Clean out from under Garage Door.2.
Properly adjust “Setting Limits” and “Force”. Repeat 3.
“Safety Reverse Test” after adjustments are made.
Garage Door opens
and closes by itself.
Remote Control Push Button stuck in
“ON” position.
Make sure Remote Control Push Button operates freely.
Garage Door stops,
but does not close
completely.
“Setting the Limits” function improperly
adjusted.
Properly adjust the “Setting the Limits” function. Repeat
“Safety Reverse” test after any adjustment of Door arm
length, close force, or down limit.
Opener Light does not
turn on.
Burned out Bulb. Replace old Bulb with a new 25 Watt Bulb.
Opener strains. Garage Door may be unbalanced or
Springs are broken.
Close Garage Door and use Manual Release Rope and
Handle to disconnect Trolley. Open and close Door
manually. A properly balanced Door will stay in any point
of travel while being supported entirely by its Springs. If
it does not, have a qualied service technician correct the
problem.
Opener Motor “hums”
briey, then will not
work.
Garage Door Springs are broken. If
problem occurs on rst operation of
Opener, the Garage Door is locked.
See above. Disable all Door locks. Repeat “Safety
Reverse” test after adjustment is complete.
Opener will not
activate due to power
failure.
No electrical power to unit. Pull Manual Release Rope and Handle down and back
to disconnect Trolley. Door can be opened and closed
manually. When power is restored, pull the Manual
Release Handle straight down. The next time the Opener is
activated, the Trolley will reconnect.
Follow all safety precautions whenever diagnosing or servicing the
Garage Door Opener. Disconnect power supply before service.